Customer Service

Composed 12/12/14
Description: Thoughts from on the job.

they tell you
to expect the outburst and
keep your smile along with your calm
see the message
the good and redirect
spread words like warm sugar
touches like ocean breeze kisses
listen
(really)
protect
never raise the temperature beyond
how they like their coffee
remember
the customer is always right
and anger is the deadliest sin
reason the temptation of fools
do it all
out of kindness and care
after all
that’s why we’re here
and I think just imagine
if we treated everyone like they were sick

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